Doctors try to ‘sell’ behaviour change to patients, who are often reluctant to ‘buy’ the message. What tricks can we learn from the modern experts at selling?
Justin and Liz bite the bitter bullet and enter the strange world of marketing.
We grill Dr Ninya Maubach, whose former life involved a PhD in marketing, but who has now seen the light and is studying medicine at ANU. That’s a powerful combo when it comes to teaching doctors how to sell a message.
Our starting point is a paper ‘Carrots, Sticks and Promises’, and it turns out that most of our attempts at behaviour change involve the least effective selling method: “I promise that if you stop this pleasurable thing today (e.g. smoking, lying on your couch), you will reap rewards in the future.”
That message is pretty easy to trump (are we still allowed to use that word?), and plenty of full-time tobacco and food industry marketers know just how to trump it.
Turns out the ‘stages of change’ model we all learned (precontemplation, contemplation)may not be so useful after all.
Carrots, Sticks and Promises: a conceptual framework for the management of public health and social issue behaviors Rothschild M, Journal of Marketing 1999
Stages of change model (Transtheoretical model) Wikipedia entry, accessed 2017
No Advertising Please campaign Coleman J et al, accessed 2017
One minute’s exercise – how much does it prolong your life? Inala Primary Care Journal Club, 2014
Thanks to Ninya Maubach (med student), Kat Ritchie (GP and artist)